Thursday, March 20, 2008

Up the Amazon without a paddle

The trouble with the mighty Amazon.co.uk is that you can't phone 'em up and tell them that they've put your book in the wrong category. [update: unless you are clever enough to find the corner of the haystack in which that particular needle, the phone number, is concealed; seems like I'm not.]

If you check the Hungarian Dances page, you see the following:

Popular in this category:
#38 in Books > Music, Stage & Screen > Performing Arts > Dance > Folk



Yes, they have put it not under FICTION but under FOLK DANCE. So if nobody knows it exists then it's no wonder. I've plastered it all over everything I can plaster it all over, it had a lovely plug in the Indy with my piece on I Capture the Castle, it has its own website (under construction but coming soon) and Andras Schiff has given me the loveliest quote to quote (and I have successfully added it to the Amazon page). But if some twerp puts it on the wrong virtual shelf, none of this is going to be the slightest bit of use. And now it's Easter. People who have proper jobs get Easter holidays, which means that however hard I yell, there'll be nobody to yell to until the schools go back.

You, dear readers, would find it easily because you'd know what you were looking for. But we have to reach fiction readers who would enjoy it if they knew about it. They won't know if they're online shoppers because it won't appear in their Amazonian suggestions and promotions because one person, somewhere, assumed that it's about which foot to put where in the Csardas.

I could give them some ideas for that.

Happy Easter.

3 comments:

Philip said...

How utterly infuriating. It puts me in mind of some of the more ghastly notions certain library systems have when it comes to classifying books.

I wonder...if you click on the Help icon on that page, the page that then comes up says, "...you may choose to email or phone us from the 'Contact Us' box in the right-hand column of the relevant help page." Click on any of the help items on the left and that will indeed have a Contact Us box through which you can get in touch with them. Perhaps worth a try? Or perhaps your publisher could help with this? Or your agent?

Jessica said...

Thanks, Philip!! Much appreciated. They don't make it particularly easy to find... I still couldn't find a phone number, but did manage to locate an email address. Could be that I need glasses.

My publishers and agent have been aware of the situation for a while but no changes seem to have been effected as yet despite, I'm sure, their best efforts. Sometimes a girl's just got to do her stuff...yelling about it publicly might just help, you never know!

Philip said...

Most welcome, Jessica. To get to the phone, click 'Contact Us'. Then click 'Skip Sign In'. And on the page that then comes up you should see a 'Phone' tab at the top of the box. Click that and you can put in your phone number and request a call back.